Hortus Australia |

Requiring 8 units for the qualification, consisting of 5 specialist units and 3 extra units from the lists below.

Group A
Competency is required in all 5 of the following specialist units:
BSBFLM403B Implement effective workplace relationships
BSBFLM405B Implement operational plan
BSBFLM412A Promote team effectiveness
BSBCMN402A Develop work priorities
BSBCMN411A Monitor a safe workplace

Group B
Select 3 units from the following list, of which at least 1 unit must be a Frontline Management unit (i.e. must include BSBFLM in the unit code):

BSBFLM406B Implement workplace information system
BSBFLM409B Implement continuous improvement
BSBCMN404A Develop teams and individuals
BSBCMN410A Coordinate implementation of customer service strategies
BSBCMN412A Promote innovation and change
BSBCMN413A Implement and monitor environmental policies
BSBCMN416A Identify risk and apply risk management processes
BSBCMN419A Manage Projects
BSBEBUS403A Communicate electronically
BSBEBUS409A Lead and facilitate e-staff

Qualification Rules
NOTE: The rules of this qualification are different from the general pattern of qualifications in the Business Services Training Package. The reasons for this are explained in the section on Design of the Business Services Training Package Qualifications under the heading ?Exceptions to the rules?.